Shipping Policy

Shipping Policy – Cryomate Australia

Welcome to the Shipping Policy page of Cryomate Australia. We are committed to providing fast, secure, and reliable delivery services across Australia for all cooling and refrigeration products.

Australia-Wide Shipping

Cryomate proudly offers shipping across Australia. We work with trusted courier and freight partners to ensure your order arrives safely and on time.
Whether you are ordering refrigeration equipment, cooling solutions, automotive AC products, or accessories, our team ensures careful packaging and secure dispatch.

Order Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Large or custom orders may require additional handling time.

Estimated Delivery Time

Delivery times may vary depending on your location and product availability.

Please note that delays may occur during peak seasons, public holidays, or due to courier service disruptions.

Shipping Charges

Shipping costs are calculated at checkout based on:

• Product size and weight
• Delivery location
• Freight requirements

Some large refrigeration or commercial products may require special freight arrangements.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details so you can monitor your shipment in real time.

Damaged or Lost Shipments

If your order arrives damaged or is lost during transit:

• Contact our support team within 48 hours of delivery.
• Please provide your order number and photos of the damaged package/product.

We will work quickly to resolve the issue and arrange a replacement or support where applicable.

Incorrect Shipping Information

Please ensure your shipping address and contact details are correct before placing an order. Cryomate is not responsible for delays or failed deliveries caused by incorrect customer information.

Contact Us

If you have any questions regarding shipping, delivery, or freight services, please contact our team through the Contact Page.
Thank you for choosing Cryomate Australia for trusted cooling and refrigeration solutions.